DuaQi

Legal

Terms of Service

Last updated: 07 June 2026

These Terms of Service ("Terms") govern your access to and use of the DuaQi B2B marketplace at duaqi.com, including its dashboards, messaging, applications and payment features (collectively, the "Platform"). By creating an account or using the Platform you agree to these Terms.

1. The provider

The Platform is provided by:
DUAQI Limited ("DuaQi", "we", "us")
69 Maudlin Street, Kilkenny R95 C8PP, Ireland
Tax ID: 3672470TH
Phone: +353 86 0877427
Customer support: support@duaqi.com

2. The service

DuaQi is a business-to-business marketplace that connects Chinese suppliers and resellers with sales agents in the European Union. We provide the software, hosting, verification and billing infrastructure. We are not a party to the commercial agreements that suppliers and agents form on the Platform, do not take title to any goods, and do not collect commissions on deals.

3. Accounts and eligibility

  • You must be at least 18 years old and authorised to represent a business. The Platform is for B2B use; it is not a consumer service.
  • Account roles are Supplier (manufacturer), Reseller (distributor) and Agent. Suppliers and resellers undergo verification before they can publish offers. Agents are verified before they can apply to offers.
  • You are responsible for keeping your credentials secure and for all activity on your account.
  • You agree to provide accurate information and to update it when it changes.

4. Subscriptions, fees and credits

Use of paid features requires an active subscription. All amounts are in US dollars (USD).

  • Agents: US$99 / month, recurring monthly. Required to apply to offers and use deal-pipeline features.
  • Suppliers & Resellers: US$59 / month, recurring monthly. Includes 1 free offer per calendar month; each additional offer in the same month costs US$10 and is charged from your credits wallet. Unused free offers do not roll over.
  • Credits wallet: a prepaid USD balance used for extra offer fees and other à-la-carte features. Credits are not cash; they cannot be redeemed for cash and they do not expire during an active account.
  • Subscriptions auto-renew each month on the same date the subscription started. We charge the payment method on file on the renewal date. You may cancel any time (§ 7).
  • DuaQi may change subscription prices on at least 30 days' notice; the change takes effect at your next renewal. If you do not agree, cancel before the renewal.
  • Prices exclude any applicable taxes. Where DuaQi is required by law to collect VAT or other taxes, these are added at checkout.

5. Payment processing and billing descriptor

  • All card and alternative-method payments (e.g., Visa, Mastercard, American Express, and — where enabled in our payment-processor dashboard — WeChat Pay and Alipay) are processed by Stripe Payments Europe, Limited. By paying you also agree to Stripe's terms.
  • Charges appear on your statement as DUAQI*SUBSCRIPTION for monthly subscriptions and DUAQI*CREDITS for credit top-ups. If you don't recognise a charge, contact support@duaqi.com first so we can resolve it without a chargeback.
  • We never store your full card details. Card data is held and processed by Stripe under their PCI-DSS compliance.

6. Refund policy

  • Monthly subscriptions are non-refundable for the current billing period once the service has been provided. When you cancel, you retain access for the remainder of the period already paid; no further charges will be made.
  • Credit top-ups are non-refundable once credited to your wallet. Unused credits remain in your wallet for use on eligible features.
  • Per-offer extra fees already settled and applied to a published offer are non-refundable.
  • Billing errors. If you believe you have been charged in error (e.g., a duplicate charge, a charge after cancellation, or an unintended renewal), email support@duaqi.com within 60 days of the charge. We investigate and, if the error is confirmed, refund the affected amount to the original payment method within 10 business days.
  • Statutory rights. Nothing in this Section removes any non-waivable right you may have under applicable mandatory law.

7. Cancellation

You can cancel your subscription at any time from Account → Subscription in your dashboard, or by emailing support@duaqi.com. Cancellation stops the next automatic renewal; the service remains active until the end of the period you have already paid for. You may delete your account at any time; closing your account terminates your subscription.

8. Acceptable use

You agree NOT to use the Platform to:

  • offer or facilitate goods or services that are illegal in the EU or in the buyer's country;
  • list counterfeit goods, infringing intellectual property, or goods that violate sanctions or export-control laws;
  • offer or solicit weapons, drugs, tobacco, gambling, adult content, financial services or other restricted categories;
  • misrepresent your identity, company, certifications or capabilities;
  • send unsolicited marketing, spam or malware to other users;
  • scrape, reverse-engineer, or interfere with the operation of the Platform;
  • bypass our fee structure (for example, by routing communications off-platform to avoid the marketplace);
  • engage in payment fraud, money laundering or any activity prohibited by our payment processor's acceptable-use policy.

We may suspend or terminate accounts that violate these rules, at our reasonable discretion.

9. Content and licences

  • You retain ownership of the content you submit (offers, descriptions, images, documents, messages, reviews).
  • You grant DuaQi a worldwide, royalty-free, non-exclusive licence to host, display, reproduce and distribute that content only as necessary to operate the Platform (e.g., showing an offer to agents).
  • You represent and warrant that you have all rights necessary to submit the content, and that it does not infringe any third party's rights.

10. Marketplace transactions are between users

Commercial agreements (commissions, exclusivity, delivery, payment, warranties) are entered into directly between suppliers and agents. DuaQi is not a party to those agreements and is not responsible for the conduct of suppliers, agents, or any goods or services exchanged. Disputes should be resolved between the parties; we may help with information from the Platform where appropriate.

11. Verification, suspension, termination

We may verify the identity and information you provide, including by asking for additional documents. We may suspend or terminate accounts that breach these Terms, that we reasonably believe are involved in fraud or abuse, or that we are required to suspend by law. Where possible we give notice and an opportunity to remedy.

12. Disclaimers and limitation of liability

The Platform is provided "as is" and "as available". To the maximum extent permitted by law, DuaQi disclaims all warranties (express, implied, statutory) including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, DuaQi's total aggregate liability under these Terms in any 12-month period is limited to the fees you paid to DuaQi in that period, and DuaQi is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or goodwill. Nothing in this Section limits liability that cannot be limited by applicable law.

13. Indemnity

You agree to indemnify DuaQi against third-party claims arising from your content, your dealings with other users, or your breach of these Terms.

14. Governing law and jurisdiction

These Terms are governed by the laws of Ireland. Subject to any mandatory consumer protections, the courts of Kilkenny, Ireland have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Platform.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced on the Platform and by email at least 30 days before they take effect. If you do not agree, you may close your account before the change takes effect.

16. Contact

Customer support: support@duaqi.com
Privacy / data requests: privacy@duaqi.com
Postal: DUAQI Limited, 69 Maudlin Street, Kilkenny R95 C8PP, Ireland
Phone: +353 86 0877427